Shortly after placing your order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. You will then receive an email from us confirming your order, the dispatch of your order and your completed sales invoice for your reference.
You will receive an email from our Delivery Courier providing a tracking number, so you can follow the progress of the delivery on their portal and gives you access to amend the delivery date and time to suit your schedule.
Create an account with us so you can track your orders and returns, use the Wishlist functionality and receive exclusive content via email.
Click on Account at the top right of the page to create your online account.
You can access your account at any time by clicking on the Account button at the top of the page.
To unsubscribe, simply follow the unsubscribe link from any emails you have received from us.
To delete your account, please email us on email@example.com, call us on +44 (0)333 999 1832 or write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom
You can shop with Longines.co.uk without creating an account by using Guest Checkout when completing your order.
How to reset your password
To reset your password, click the 'I forgot my password' button on the Login page. A link will be emailed to you where you can reset your password.
For security reasons, your password must be longer than 8 characters and must contain one number or symbol with at least one uppercase letter and one lowercase letter.
Where do we deliver to?
How long does delivery take?
How much does delivery cost?
Will my order be insured during transit?
Yes your order will be insured until it is handed over to you by the Delivery Courier on delivery.
Will I need to sign for my order on delivery?
Yes. Please ensure there is someone at your delivery address to sign for the order. The person receiving the item may be required to prove their ID. If no one is available to take delivery of your order, then we will be in touch to organise another time for delivery.
Can I collect my order instead?
We can arrange for collection of orders from our central London boutique. Please contact Customer Care on +44 (0) 333 999 1832 or on firstname.lastname@example.org to arrange this or use our Boutique address as your delivery address at Checkout. The address is Longines, 411 Oxford Street, London W1C 2PE, United Kingdom
Can I change, amend or cancel my order once it has been placed?
You can cancel your order within 15 minutes of placing your order. To do this please visit your Account, select your orders and select the Cancel button. If you need to amend, change or cancel your order after 15 minutes, please contact us as soon as possible by email on email@example.com, call us on +44 (0)333 999 or write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom
Can I track my order?
Once your order has been dispatched, you will receive an email from the Delivery Courier with a tracking number so you can see the progress of your delivery via the Courier online portal. Here you can amend the date or time of the delivery to suit you.
You can return your purchase within 14 days of receiving it. Returning your unwanted purchase is free and easy.
Fill in the Returns form
Prepare the product(s) for collection
If you would like to exchange your purchased product, please return it as a refund and reorder the product you would like.
We can provide a gift card containing a personalised message of your choice. You can use up to 200 characters in the message and you will be able to specify your message at Checkout.
If you need to amend your message after Checkout, please contact Customer Care by emailing us on firstname.lastname@example.org, calling us on +44 (0)333 999 1832 or by writing to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom
To ensure you pick the right size, we advise using our watch size calculator, which can be found on the watch size calculator page
If you have any concerns, please contact Customer Care to discuss your sizing options in more detail. Please email us on email@example.com, call us on +44 (0)333 999 1832 or write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom
Please contact Customer Care if you have any issues with your watch or if your watch requires servicing. We can arrange for your watch to be checked by one of our expert Watchmakers. All Longines watches come with a 2 year warranty. For watches over 2 years old, there may be a charge.
We can be contacted by email on firstname.lastname@example.org, by telephone on +44 (0)333 999 1832 or please write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom
Please consult our dedicated section on warranty and authenticity here
You can be sure you are buying a genuine Longines watch if you follow these steps:
Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.
Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 4 or 5 years, depending on the conditions under which it is worn.
All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:
Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.
The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Center.
Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.
If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.
Yes, we can supply the following information depending on what we are able to find in our archival records:
Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.
In order for us to carry out research on your watch, we require the following information:
The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:
As such, you may need to have the watch opened by a jeweller.
The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.
During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.
We strongly advise to book in advance using the following link.
We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.