Frequently Asked Questions

• Navigate the site to find a product you would like to purchase. You can explore all the products by using the filter section, categories section and also choose directly from articles on the site to find the right product for you


• Click Add to Bag


• You can review the product(s) in your shopping basket by clicking the shopping basket icon at the top of the page


• Click on Buy Now for fast checkout

Order Acknowledgment

Shortly after placing your order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. You will then receive an email from us confirming your order, the dispatch of your order and your completed sales invoice for your reference.

Order Dispatch

You will receive an email from our Delivery Courier providing a tracking number, so you can follow the progress of the delivery on their portal and gives you access to amend the delivery date and time to suit your schedule.

Create an account with us so you can track your orders and returns, use the Wishlist functionality and receive exclusive content via email.

Click on Account at the top right of the page to create your online account.

You can access your account at any time by clicking on the Account button at the top of the page.

To unsubscribe, simply follow the unsubscribe link from any emails you have received from us.

To delete your account, please email us on info@longines.co.uk, call us on +44 (0)333 999 1832 or write to us at  The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom

You can shop with Longines.co.uk without creating an account by using Guest Checkout when completing your order.

We make every effort to ensure your data is kept safe and secure. For further details please refer to our Privacy Notice www.longines.co.uk/privacy-notice

How to reset your password

To reset your password, click the 'I forgot my password' button on the Login page. A link will be emailed to you where you can reset your password.

For security reasons, your password must be longer than 8 characters and must contain one number or symbol with at least one uppercase letter and one lowercase letter.

We accept payment via Visa, MasterCard, American Express and Maestro cards. You can also choose to pay with PayPal and all payments are processed through a secure checkout system. We also check all orders for fraud or suspicious activity for your protection.

Where do we deliver to?

• We deliver to destinations within the UK. We do not ship internationally at present


• We do not ship to PO Boxes, freight forwarding addresses or multiple addresses

How long does delivery take?

• Same day – available to central London postcodes. Orders must be placed by 2pm for this service


• Next day – available to mainland UK. Orders must be placed by 3pm the day before for this service


• Standard delivery – within 3 days for UK offshore addresses

How much does delivery cost?

• Delivery is free of charge


• All taxes are included in your final order costs

Will my order be insured during transit?

Yes your order will be insured until it is handed over to you by the Delivery Courier on delivery.

Will I need to sign for my order on delivery?

Yes. Please ensure there is someone at your delivery address to sign for the order. The person receiving the item may be required to prove their ID. If no one is available to take delivery of your order, then we will be in touch to organise another time for delivery.

Can I collect my order instead?

We can arrange for collection of orders from our central London boutique. Please contact Customer Care on +44 (0) 333 999 1832 or on info@longines.co.uk to arrange this or use our Boutique address as your delivery address at Checkout. The address is Longines, 411 Oxford Street, London W1C 2PE, United Kingdom

Can I change, amend or cancel my order once it has been placed?

You can cancel your order within 15 minutes of placing your order. To do this please visit your Account, select your orders and select the Cancel button. If you need to amend, change or cancel your order after 15 minutes, please contact us as soon as possible by email on info@longines.co.uk, call us on +44 (0)333 999 or write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom

Can I track my order?

Once your order has been dispatched, you will receive an email from the Delivery Courier with a tracking number so you can see the progress of your delivery via the Courier online portal. Here you can amend the date or time of the delivery to suit you.

Returns

You can return your purchase within 14 days of receiving it. Returning your unwanted purchase is free and easy.

Return request

• Let us know if you would like to return your product(s) by emailing us on info@longines.co.uk or by telephone on +44 (0) 333 999 1832 or by post to The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom


• We will provide you with a unique Returns number to use for your paperwork


• You will then be contacted with a date and time for our Pick-Up Courier to collect the product(s) from you

Fill in the Returns form

• Add your name and your order number. This can be found on your original invoice and your order confirmation email


• Add the Returns number Customer Care gave you


• Fill in the product name and watch reference number. These can be found on your original invoice and your order confirmation email


• Include a relevant reason code from this list:
  
  • Looks different to image on site
  
  
  • Poor quality/ faulty
  
  
  • Doesn’t suit me
  
  
  • Incorrect product received
  
  
  • Parcel damaged on arrival
  
  
  • Parcel arrived late
  
  


• Please sign, print your name and date the form

Prepare the product(s) for collection

• Pack the product(s) securely in its watch box and place in the original brown cardboard box that your product(s) arrived in


• Please include all original packaging, product tags, Longines warranty card, manual and any appropriate gold and/or diamond certification


• Add the completed Longines Return form to the box. Please ensure all original shipping labels are removed from the outer brown cardboard box and seal the box.

Collection

• We will arrange for the Pick-Up Courier to come and collect the product(s) from you. The Pick-Up Courier will contact you directly with a time and date for collection, which can be amended by you


• We recommend that you use this option to ensure that the returned product(s) are protected, kept secure and insured during delivery


• If you return the product(s) to us directly without using our Returns service, please notify Customer Care in advance. Our returns address is The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom


• We will let you know by email when we have received your returned product(s)

Exchanges

If you would like to exchange your purchased product, please return it as a refund and reorder the product you would like.

We can provide a gift card containing a personalised message of your choice. You can use up to 200 characters in the message and you will be able to specify your message at Checkout.

If you need to amend your message after Checkout, please contact Customer Care by emailing us on info@longines.co.uk, calling us on +44 (0)333 999 1832 or by writing to us at  The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom

To ensure you pick the right size, we advise using our watch size calculator, which can be found on the watch size calculator page

https://www.longines.co.uk/media/wysiwyg/pdf/longines-sizing.pdf.

If you have any concerns, please contact Customer Care to discuss your sizing options in more detail. Please email us on info@longines.co.uk, call us on +44 (0)333 999 1832 or write to us at The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom

Please contact Customer Care if you have any issues with your watch or if your watch requires servicing. We can arrange for your watch to be checked by one of our expert Watchmakers. All Longines watches come with a 2 year warranty. For watches over 2 years old, there may be a charge.

We can be contacted by email on info@longines.co.uk, by telephone  on +44 (0)333 999 1832 or please write to us at  The Swatch Group (UK) Limited, Division Longines, Building 1000, The Royals Business Park, Dockside Road, London, E16 2QD, United Kingdom

Please consult our dedicated section on warranty and authenticity here

https://www.longines.co.uk/warranty-and-authenticity

Please consult our dedicated section on care instructions here

https://www.longines.co.uk/watch-care-tips

You can be sure you are buying a genuine Longines watch if you follow these steps:

• Only buy a LONGINES watch from authorized Longines retailers


• Be sure to ask for the credit-card size guarantee, duly completed with the serial number, the watch reference and the retailer's full name and address.

Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.

Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 4 or 5 years, depending on the conditions under which it is worn.

• Magnetic fields: avoid putting your watch on a loudspeaker or on a refrigerator because these machines create magnetic fields that may damage it.


• Salt-water: always rinse your watch in fresh water after swimming in the sea.


• Shocks: avoid subjecting your watch to shocks, including sudden changes in temperature.


• Screw-in crown: always make sure you have screwed the crown in fully to avoid any humidity getting into the mechanism.


• Push-in crown: always push the crown back in to the neutral position to avoid any humidity getting into the mechanism.


• Cleaning: use a toothbrush and soapy water to clean metal bracelets and water-resistant cases and a soft cloth to dry off afterwards.


• Chemical products: avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet or strap, the case or the seals.


• Temperatures: avoid exposing your watch to extreme temperatures (over 60 ° C or 140 ° F and under 0 ° C or 32 ° F) and to sudden fluctuations in temperature.


• Water-resistance: we cannot guarantee that your watch will be permanently water-resistant. The seal may be affected by wear or by an accidental shock to the crown. As recommended in our service instructions, you should have the water-resistant seals of your watch tested once a year by an approved Longines agent.


• Chronograph push-pieces: do not adjust the pushpieces under water as this may allow humidity to get into the mechanism.

On this site you will find all Longines products via the WATCH SELECTOR function. Please note that certain watch models found on the website are not available in all countries. For additional information, don't hesitate to contact an official Longines agent.

All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:

Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.

The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Center.

Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.

If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.

Yes, we can supply the following information depending on what we are able to find in our archival records:

• Type of watch and material


• Type of movement


• Invoice date


• Name of the invoiced dealer


• Destination country


• Model reference number


• Model name or name of collection it belongs to


• Suggested retail price at the time of model launch

Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.

In order for us to carry out research on your watch, we require the following information:

• A description of the watch (type of watch, material, etc.)


• Watch serial number in addition to any numbers and markings engraved on the watch, specifying where the engraving can be found


• A few good quality photographs (face, reverse, if possible the inside of the case back and the movement) that will easily allow us to see all of the engravings on the watch.

The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:

• On the outside of the case back (this is common for more recent wristwatches)


• Inside the case back


• Inside the lid for pocket watches


• On the watch movement

As such, you may need to have the watch opened by a jeweller.

We do not supply estimated values for previously owned watches. This is due to market fluctuations in the antiques sector in which we have no activity. We suggest that you contact an antiques dealer or an auction house specialised in timepieces.  

The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.

During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.

We strongly advise to book in advance using the following link.

Please use our store locator to find your nearest official Longines retailer.

If you are located in China, in France, in the United Kingdom and in the United States, you have the option of purchasing from our online stores.

We sell Longines products exclusively through our network of selected retailers.

Contact your national distributor or your nearest official Longines retailer.

We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.

If you are located in China, in France, in the United Kingdom and in the United States, you have the option of purchasing from our online stores.