Go to Main Navigation Go to Content Go to Social Networks Go to Bottom Navigation
background customer service


If you need to send your Longines watch to our customer service department for maintenance or repairs, we will be happy to provide you with free shipping.

To take advantage of this service, please contact us using the form below and we will send you an envelope containing pre-paid packaging.

In order to take advantage of your 24-month warranty, don't forget to enclose your valid warranty card or a copy of it.

Please complete the form enclosed with the packaging we send you and return it to us along with your watch.

Then, simply take the package to the closest FedEx office. Please note that the parcel is only insured for one watch.

This service is only available in the continental United States for individuals possessing a Longines watch. It is not intended for service centers sending a watch on behalf of an individual.

If you have any questions, you can contact us on 877-839-5224 or at sgcst@swatchgroup.com.
Opening hours: Monday to Friday, 8:00 AM - 6:00 PM EST.

Longines Customer Service

Complete the form
pickhome picture
Order packaging using an online form
pickhome picture
Receive the parcel containing the Longines packaging
pickhome picture
Complete the form and pack the watch
pickhome picture
Take the pre-paid package to the closest FedEx office* * do not drop in a FedEx Express location / mailbox
pickhome picture
Analysis of the watch at the Longines office
pickhome picture
Quote sent

If your watch is under warranty, you will not be required to provide your written consent.